Arrive and depart in style
Inspired by the famed hospitality of Arabic culture, Marhaba has been bringing smiles to Dubai Airport since 1991. Our professional assistants improve the whole experience, greeting you warmly before speeding you smoothly through airport formalities.
Marhaba makes clients, family and friends feel special—and is great for first-time visitors. We also have a departures service. Many of our clients are residents who take advantage of our peaceful lounge with its business centre and complimentary refreshments. We also offer corporate packages. Finally, anyone travelling with babies or small children will appreciate the extra help from our family service.
Silver meet & greet
Our silver service (previously known as Diamond Service) offers a full meet and greet service from the minute you arrive at the airport or into the terminal. Available at Dubai International airports, this service includes a complimentary porter service and is recommended for passengers with special needs as well as young and first-time passengers. For a more personal experience, choose our gold service where you can enjoy a dedicated escort, exclusively for you, through the airport formalities.
This service includes:
- Full escort through airport related formalities and clearance through Marhaba’s dedicated counter
- Special hand baggage trolleys (on request)
- Complimentary porterage services and assistance with baggage
- Priority buggy car transfer through the airport terminal (on request and in areas where access is permitted by Civil Aviation Authorities in Terminal 1 and Emirates Terminal 3 in Dubai International airport).
On Departures
You will be met at the kerbside and escorted with complimentary porter service at the check-in area
Full escort through check-in, immigration and security formalities
In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the Marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.
On Arrivals
- A warm welcome on arrivals. You will be met as you enter the terminal by a Marhaba agent holding a name board
- Full escort through immigration formalities and security screening
- Assistance at the baggage belt area and complimentary porter service
- Escort to the receiving party at the meeting point outside arrivals
Important Information
The above service needs to be booked 24 hours prior to arrival/departure and is subject to availability. Supplementary charges apply in Dubai for bookings made 10 hours prior to flight arrival or departure.
Gold meet & greet
Our gold service (previously known as Personalized Service) provides you with a dedicated escort just for you on arrivals or departures. Your own personal guide will accompany you exclusively through all airport formalities, making your journey that much easier.
On Arrivals in Dubai
- Dedicated one-to-one escort from arrivals. You will be met as you enter the terminal by a Marhaba agent holding a name board
- Assistance through all airport arrival formalities
- Special hand baggage trolleys (on request)
- Assistance at the baggage belt area and complimentary porter service
- Priority buggy car transfer through the airport terminal (on request and in areas where access is permitted by
- Civil Aviation Authorities in Terminal 1 and Emirates Terminal 3 at Dubai International airport.
- Complimentary access to the Marhaba lounge on your next departure from Dubai
- Escort to the receiving party at the meeting point outside arrivals
On Departures in Dubai
- Dedicated one-to-one escort through the entire departure process.
- You will be met at the kerbside and escorted with complimentary porter service at the check-in area
- Full escort through check-in, immigration and security formalities
- In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the Marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.
- Included in this service is access to the exclusive Marhaba lounge located near the departure gates area, offering a full buffet, beverages and facilities while you await your flight (available in all terminals at Dubai International airport).
- Escort from the Marhaba lounge to the boarding gate
Important Information
The above service needs to be booked 24 hours prior to arrival/departure and is subject to availability. Supplementary charges apply in Dubai for bookings made 10 hours prior to flight arrival or departure.
Family meets & greet
This service is designed especially for families and mothers travelling with young children or infants. We’ll make the airport experience easy, meeting and escorting you through all the formalities and clearances. This service can be extended to a maximum of 4 passengers from the same family. Any additional family member will be charged supplementary charges.
The family service has been tailored to the different Marhaba facilities available at Dubai airports.
Family service at Dubai International airport
- Meet and greet on departure at the kerbside or on arrival as you enter the terminal
- Accompany and escort you all the way through the airport formalities
- Full escort through immigration and security
- Complimentary porter service to help you with baggage on arrival in the baggage belt area or departure in the check-in area
- Baby stroller (on request, in Terminal 1 and Emirates Terminal 3)
- Priority buggy car transfer (on request and in areas where access is permitted by Civil Aviation Authorities)
- Porter service can also be extended from the arrivals gate at an extra charge
- In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the Marhaba
departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.
- Escort to the receiving party at the meeting point on arrival
Family service with Marhaba lounge:
- Meet and greet on departure at the kerbside or on arrival as you enter the terminal by a Marhaba agent holding a name board
- Accompany and escort you all the way through the airport formalities
- Complimentary porter services
- Full escort through immigration and security
- Baby stroller (on request)
- Provision of special hand baggage trolleys (on request) Assistance with baggage and handover to receiving party at arrivals
- On departures, you will enjoy the exclusive Marhaba lounge located near the departure gates area, offering a full buffet, beverages and facilities where you can relax before you are escorted to your departure gate
- On arrivals, you will be welcomed to the Marhaba arrival lounge with complimentary refreshments while your Marhaba agent processes your passport clearance
Important Information
The above service needs to be booked 24 hours prior to arrival/departure and is subject to availability. Supplementary charges apply in Dubai for bookings made 10 hours prior to flight arrival or departure.
Meet & greet with visa cancellation
This service is recommended for repatriation when you or your employee is leaving the country. The passenger will be escorted through airport clearance and departure formalities and the visa cancellation papers will be returned to the sponsoring party at the Marhaba meeting lounge (in Terminal 1 this is located immediately after the security area and in Emirates Terminal 3, it is located in the departure area before check in).
This service is available at all Dubai International airport Terminals and includes:
- Guidance through airport clearance and related departure formalities
- Assistance at check in and escort through immigration formalities
- Obtaining the cancellation document from the Immigration counter at the airport
- Escort through airport security
- Immediate return of the cancellation document to your company representative at the departures area
Important Information
The above service needs to be booked 24 hours prior to arrival/departure and is subject to availability. Supplementary charges apply in Dubai for bookings made 10 hours prior to flight arrival or departure.
Marhaba lounge
Regardless of airline or class of travel, you can relax in style and enjoy the unique hospitality at the 24-hour Marhaba lounges available at all three terminals at Dubai International airport.
Marhaba departure lounge features at Dubai
The Business Centre:
- Work in comfort with onsite PCs, internet access and telephone/fax facilities
Full Buffet:
- Enjoy a variety of hot meals with a choice between Arabic and continental menus, refreshments and hot and cold beverages
Buggy Cars:
- Experience priority buggy car transfer to the relevant boarding gate (available in Terminal 1 and Emirates Terminal 3 in Dubai and only in areas where access is permitted by Civil Aviation Authorities).
Shower facility:
- For your convenience we provide shower facilities (at an additional charge) in both of the Marhaba lounges located in Emirates Terminal 3, Dubai.
Smoking Area:
- A special smokers’ room in selected Marhaba lounges located in Emirates Terminal 3 Concourse A, and Terminal 2 in Dubai.
Lounge locations
- Dubai International airport Terminal 1
- The Marhaba departure lounge is located at the east end of Terminal 1 between gates C23 and C25.
- Dubai International airport Emirates Terminal 3
- There are two Marhaba lounges in Emirates Terminal 3. The brand new Concourse A Marhaba departure lounge is located between gates A3 and A2.
- The Concourse B Marhaba departure lounge is located at the east end of Level 4 on the north side of the concourse, close to gate B21. The entrance to the lounge is via a dedicated elevator from Level 3 departures.
- Dubai International airport Terminal 2
- The Marhaba departure lounge is located after immigration counters opposite to the duty free area.
Citystop
Situated on the Arabian Peninsula, Dubai is en route to three continents – Asia, Africa and Australasia, making this dynamic city the perfect place for a stopover.
With Marhaba’s citystop services, turning your transit into a stopover couldn’t be easier. This service offers a one-stop solution for visa assistance, hotel accommodation and ground transfers and is available for passengers in transit in Dubai for more than eight hours.
With its traditional Arabian attractions alongside luxury hotels, exotic dining, extravagant malls and stunning beaches, it’s possible to experience the best of Dubai within a fast-paced single day, while those on longer stopovers can enjoy tours to see some of the natural beauty outside of the city centre. Alternatively, relax and enjoy some of the luxurious activities Dubai has to offer while waiting for your next flight.
This service includes:
- 2,3, 4 or 5 star (as preferred) hotel accommodation at Marhaba partner hotels
- Up to 96 hours visa sponsorship, on arrival
- Airport ground transfers to and from the hotel*
- Assistance at the airport at an extra charge
*Available free of charge from and to Dubai International Airports for selected
Charges (subject to change)
Basic package (including a single room in 2 star hotel and visa)– From USD 123 per passenger /per day.
Important Information
The service is subject to immigration approval and room availability in Marhaba associated hotels.
This service is available for passengers who fulfill the below criteria:
- Hold a confirmed booking to their next destination
- Have a stopover connection time of at least 8 hours and up to a maximum of 96 hours
Transfer service
Whether you’re transferring to another flight or transiting at Dubai International airports, Marhaba provides transfer services to meet your needs. Our service operates between terminals or within the same terminal.
This service includes:
- Transfer service at Dubai International Airport
- Escort on arrivals – If you arrive at Terminal 1, you will be met at the end of the escalator after the aerobridge while at Emirates Terminal 3 you will be met at the end of the aerobridge. Alternatively, if a shuttle bus is taking you from the aircraft to the terminal, you will be met by Marhaba at the shuttle drop-off point on arrival at the terminal building.
- Assistance through Transfer Desk formalities
- Coach services for transfer between terminals
- Ticket handover(if any), at an additional cost
Assistance with baggage identification for onward connection at an additional cost *Subject to the airline regulations & acceptance, terms and conditions apply. *Our inter-terminal transfer service for baggage is aimed at passengers whose baggage is tagged to Dubai and who are unable to clear immigration to collect their bags and re-check them on their onward flight with a different carrier. Marhaba identifies the baggage and processes the onward connection on behalf of the customer.
Transfer services with lounge access at Dubai
Passengers travelling through Dubai airports have the option of adding the exclusive Marhaba lounge experience to their package. On departure while you await your flight. The perfect place for you to relax and refresh while Marhaba smooth’s your airport experience.
Important Information
The above service needs to be booked 24 hours prior to arrival/departure and is subject to availability. Supplementary charges apply in Dubai for bookings made 10 hours prior to flight arrival or departure.
